Inefficiency felt human.
Yang Ruoqian considered the sentence for a long time and found no legal way to punish it.
The old cinema had crossed another invisible line. At first, its problems were merely tolerated. Old chairs, manual tickets, quiet lobby, slow counter. Each defect should have remained a defect. Instead, people had begun arranging them into a personality.
Personality was dangerous.
A bad seat could be replaced.
A slow queue could be optimized.
A personality had fans.
Yang called the smallest possible meeting. Chang Zhiqing, Lu Shuyuan, Director Chen, and no one from marketing. Marketing would only give the disaster a font.
"We need to depersonalize the queue."
Director Chen frowned slightly. "The queue is not a person."
"The public disagrees."
"Should we stop surveying customers?" Lu Shuyuan asked.
Yang almost said yes.
