Why does 'returning patient' have quotation marks? If it's about running a restaurant or barber shop, you'd hope for more loyal customers for sure.
Hospitals are quite unique; they are one of the few places where returning patients are not necessarily welcomed.
The hospital itself might not mind, but it's definitely not good for its reputation. Patients and their families do mind!
Because if a patient has just been treated here recently and gets sick again, what did your hospital even treat? Did you intentionally leave something unaddressed? Is your medical skill terrible? Are you using fake medicine on me?
Zhou Can wants to understand these returning patients as those who have been treated here, think the medical skills are good, the service is excellent, and then refer their friends and family who need care to this hospital.
Lately, he's noticed a significant decrease in such 'returning patients.'
