Gu Fei held up a finger. "First, hygiene. That means everything must be clean!"
"Whether it's the food, the bowls and chopsticks, or the bedding in the rooms—every single corner must be spotless, without a speck of dust."
"That includes your personal appearance. You must be neat and tidy, clean from head to toe."
"Second, service with a smile."
"No matter who you are, as long as you're in uniform, you must answer with a smile if a guest approaches you. Whether or not you can solve their problem is secondary; your attitude is what matters most. Guests are staying with us to relax, not to be subjected to your sour expressions."
"Third, the principle of first responsibility."
"If a guest asks you to feed their horse, you can't just think, 'I'm a kitchen helper, that's not my job,' and walk away without a word. That is not acceptable."
"You need to find the stablehand or the Shopkeeper and explain the matter to them clearly."
